We are seeking an Applications/Technical Support Specialist to join our Minneapolis office. This position will support attorneys and staff employees in our nationwide offices by providing both general helpdesk support and applications support.
General Helpdesk Support
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email messages for users seeking help.
Install, modify, and repair computer hardware and software.
Application Specialist Support
Responsible for solving basic to advanced application issues and investigating elevated issues by confirming the validity of the problem and seeking known solutions related to the problem.
Act as a vendor liaison on complex issues with no known solution.
Advise users on the proper software application to use based on the required outcome (i.e., Word, Excel, FileMaker Pro, etc.).
Participate in testing of new software before releasing to firm users.
Assist with training users on software applications, firm style standards, procedures or best practices.
Function as Word Enhanced Ribbon administrator including creating and/or revising Word templates and macros and maintaining the related MS Access database.
Assist users with production (including revising, styling, and formatting), conversion, and clean-of complex legal documents which requires an advanced knowledge of software and firm custom tools.
Assist with printing of complex documents that require advanced knowledge of software (i.e, Excel and Word).
Qualified candidates will possess the following requirements:
4+ years' experience in a legal document production environment and/or legal secretarial experience.
Advanced knowledge of Windows-based computer software applications including Word, Excel, Adobe, PowerPoint, document management systems and legal applications software.
Ability to prioritize multiple assignments, work under pressure, and produce accurate-detailed work.
Strong communications, interpersonal, teamwork and customer service skills and ability to interact effectively and professionally with all levels of management and staff.
Microsoft MOS certification preferred.
Associate or Bachelor’s Degree preferred.
VBA, SQL, .Net and C# experience a plus.
Flexibility to travel and provide on-call (after-hour) support when needed.