Research & Knowledge Analyst (Downtown Los Angeles, CA or Palo Alto, CA)

Fantastic AM Law 100 Firm is seeking a West Coast Research & Knowledge Analyst to help expand their evening information services in support of attorneys across the globe. This exempt position will be located in either their Los Angeles or Palo Alto office, and the core work schedule will be 1:00 pm to 9:00 pm PST with a commitment to occasional weekends and holidays. This role involves intensive legal and corporate research, and the ideal candidate thrives in a fast paced environment while demonstrating a positive, customer-service approach. 

ESSENTIAL FUNCTIONS:

• Supports research and Knowledge Management (KM) initiatives for firm attorneys and staff across the globe, incorporating new technology.
  
• Responsible for providing information, analysis and expertise to attorneys and staff in all practice areas of the firm.
  
• Analyzes legal, corporate and general resources and communicates findings in a clear and concise manner.
  
• Uses workflow software for the distribution and recording of research requests.
  
• Monitors email on firm issued mobile device while out of the office and during off hours and coordinates with staff in other offices to complete pending requests.
  
• Helps plan and implement department outreach, training and orientation programs.
  
• Creates and maintains new business alert services that identify matters of interest to existing and potential clients.
  
• Collaborates with practice group leaders and other attorneys to design effective KM websites and databases.
  
• Works independently and with the KM team and selected practice areas to collect, organize and update content for practice area websites and databases.
  
• Establishes relationships with attorneys to promote awareness of KM initiatives and to solicit their participation.
  
• Evaluates new and updated versions of information resources, and recommends beneficial information sources for the Firm.
  
• Develops information network within and outside the Firm.
  
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
  
• Ensures continuity of Research & Knowledge Services operations during supervisor absences.