WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, outstanding legal and client services; developing diversity among our lawyers and staff and fostering an environment that promotes an ambitious spirit, teamwork and collegiality by drawing on the exceptional talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
Are you ready to join us?
As an Application Engineer, you will join a stellar team of exceptional technical experts in the industry. You will be responsible for the design, implementation, and maintenance of the firm's document management system (DMS), records management system (RMS), and other multi-tiered and major business applications in use within the Firm. You will act as an expert for designated applications to ensure that the Firm is fully demonstrating tools within its applications portfolio and you will serve as the “application guide” when upgrades or improvements of the application are considered.
*This position can sit in our NY, Boston, DC, or Dayton offices.
Principal Duties And Responsibilities
Acts as technical guide for assigned applications including DMS, RMS, data and integration systems and other assigned multi-tiered applications.
Designs, builds and updates SQL SSRS reports and SQL SSIS jobs.
Performs application deployments, upgrades and patch planning.
Maintains awareness of technology developments and makes recommendations to the Enterprise Applications Lead and Director, Application Services.
Assists with resolution of raised incidents and participates in problem management activities. Assumes ownership of level 3 support and troubleshooting of assigned applications.
Assists in evaluating the business relevance and requirements of applications and upgrades under consideration.
Serves as a resource for small application-specific development requests and addresses special requests from Information Services and other computer users.
Designs, configures, codes, and documents business systems and assigned application software.
Assumes responsibility for implementation, maintenance and technical support of purchased and custom developed software packages and integrations, which often requires working directly with vendors and 3rd party consultants.
Leads application packaging requirements, configuration, design, and customization for large, complex, or firm-wide applications.
Participates in special projects and performs other duties as assigned.
Contributes to the Firm's ServiceMatters initiative to consistently improve its image internally and externally. Displays integrity, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
Proven design, planning and implementation experience with DMS platform including upgrades (e.g. iManage, Worldox, NetDocuments)
Experience with enterprise data integration systems and search platforms
Detailed knowledge of applicable Microsoft technologies including Active Directory, Windows 2012/2016, SQL Server and IIS, as well as networking concepts and common infrastructure
Excellent knowledge of server hardware, server storage and other infrastructure, client/server applications, and server utilities
Extensive application troubleshooting experience in an enterprise environment
Demonstrated ability to write and edit technical documentation
Excellent oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature
Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures
Knowledge and working experience of ITIL methodologies and procedures is a plus
5-6 years’ experience in applications and services integration and/or development, with significant specialization in one or more areas of the above-mentioned areas of technology.
2-3 years’ experience with application analysis.
WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) provides legal representation across a comprehensive range of practice areas that are critical to the success of its clients. The law firm’s leading intellectual property, litigation/controversy, regulatory and government affairs, securities, and transactional groups participate in some of the highest-profile legal and policy matters. With a staunch commitment to public service, the firm is renowned as a leader in pro bono representation. WilmerHale has more than 1,000 lawyers in 12 cities worldwide.